Privacy policy
Shipping Policy
At Nuvraly, we strive to deliver your products quickly and securely.
Processing Time: All orders are processed within 1–3 business days after payment confirmation.
Delivery Time: Depending on your location, orders typically arrive within 5–15 business days.
Once your order has been shipped, you will receive an email with tracking information when available.
Delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, customs processing, or high order volumes.
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays or failed deliveries caused by incorrect information provided during checkout.
For any shipping-related questions, please contact us at:
Email: Hello@nuvraly.ca
Refund and Return Policy
Your satisfaction is important to us.
If you receive a defective, damaged, or incorrect product, you must contact us within 7 days of receiving your order.
To submit a refund or return request, please email:
Include the following information:
- Order number
- Photos of the product
- Description of the issue
Once your request has been reviewed, we will notify you whether you qualify for a replacement or refund.
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution.
Returns and refunds will not be accepted for:
- Damage caused by misuse or improper handling
- Normal wear and tear
- Change of mind after delivery
Privacy Policy
At Nuvraly, we respect your privacy and are committed to protecting your personal information.
When you make a purchase, we may collect information such as:
- Full name
- Shipping address
- Email address
- Contact information
- Payment-related information necessary to process transactions
We use this information to:
- Process and fulfill orders
- Manage shipping and delivery
- Provide customer support
- Improve our products and services
- Comply with legal obligations
We do not sell or rent your personal information to third parties. Information may be shared only with trusted service providers necessary for payment processing, shipping, and store operations.
By using our website, you consent to the collection and use of information as described in this Privacy Policy.
If you have any questions regarding your privacy, please contact us at:
Email: Hello@nuvraly.ca
Terms and Conditions
By accessing this website and placing an order, you agree to the following terms and conditions:
- All prices and product availability are subject to change without notice.
- We reserve the right to refuse or cancel any order due to pricing errors, stock availability issues, or incomplete customer information.
- Customers are responsible for providing accurate information during checkout.
- Nuvraly shall not be held liable for delays caused by shipping carriers, customs, or circumstances beyond our control.
- Results achieved through the use of our products may vary from person to person.
Your use of this website constitutes acceptance of these Terms and Conditions.
Legal Disclaimer
Products sold by Nuvraly are intended for fitness and exercise purposes only.
Before beginning any exercise program, we recommend consulting a qualified healthcare professional, especially if you have any pre-existing medical conditions.
Nuvraly is not responsible for injuries, damages, or losses resulting from improper use of its products.
Contact Us
Nuvraly
📧 Email:Hello@nuvraly.ca
If you have any questions regarding your order, shipping, returns, or our policies, please contact us and we will be happy to assist you.